Policy Center

Master Service Agreement

Last updated July 22, 2026

1. Agreement

This Master Service Agreement (“Agreement”) is entered into between Pullyflow (“Provider”) and the customer identified in an order or account registration (“Customer”). It governs the provision and use of the Pullyflow platform and services (the “Services”) and incorporates the Terms of Service, Privacy Policy, and Data Processing Agreement by reference. Where a signed order and this Agreement conflict, the signed order controls for that order only.

2. Services and access

Provider will make the Services available to Customer on a subscription basis in accordance with the plan Customer selects. Customer is responsible for its users, its use of the Services, and its compliance with all laws applicable to its outreach and data use, including GDPR, CAN-SPAM, CASL, and the TCPA. Customer is the controller of the lead and contact records it compiles.

3. Fees and payment

Customer will pay the fees for the selected plan in advance. Fees are non-refundable except as expressly stated in the Refund Policy (no refunds; cancel anytime). Subscriptions renew automatically until cancelled. Provider may change fees on renewal with notice.

4. Term and termination

This Agreement begins on Customer’s first use of the Services and continues while Customer maintains an active subscription. Either party may terminate for material breach not cured within thirty (30) days of written notice. Customer may cancel at any time; access continues through the paid period. Sections intended to survive termination — including confidentiality, disclaimers, limitation of liability, and indemnification — survive.

5. Confidentiality

Each party will protect the other’s confidential information with reasonable care and use it only to perform under this Agreement. This obligation does not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party.

6. Data protection

The parties’ respective obligations regarding personal data are set out in the Data Processing Agreement and Privacy Policy. Provider maintains appropriate technical and organizational security measures. Provider does not admit any fault or liability by describing these measures.

7. Warranties and disclaimer

Each party warrants that it has the authority to enter into this Agreement. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Provider does not warrant the accuracy, completeness, or fitness of any compiled data for any decision, and the Services are not a consumer reporting agency under the FCRA. Nothing in this Agreement is an admission of fault by Provider.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. PROVIDER’S TOTAL AGGREGATE LIABILITY TO CUSTOMER FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THIS AGREEMENT IS LIMITED TO, AND WILL NOT EXCEED, THE TOTAL SUM OF USD $0.02 (TWO CENTS). This cap is the maximum amount Customer may recover from Provider under any theory of liability, whether in contract, tort, or otherwise, applies in the aggregate across all claims, and is consistent with the limitation of liability in the Terms of Service. The parties agree this allocation of risk is a material basis of the pricing of the Services.

9. Indemnification

Customer will defend, indemnify, and hold harmless Provider and its affiliates from any third-party claims, damages, liabilities, and expenses arising out of Customer’s use of the Services, Customer’s outreach to leads, Customer’s data, or Customer’s violation of law or this Agreement.

10. General

This Agreement, together with the documents it incorporates, is the entire agreement between the parties regarding the Services and supersedes prior agreements on the subject. It is governed by the laws of the State of Delaware, without regard to conflict-of-law rules. If any provision is held unenforceable, the remainder stays in effect. Neither party is in default for delays caused by events beyond its reasonable control. Notices to Provider may be sent to team@pullyflow.com.

Questions about this document? Email privacy@pullyflow.com.